People Update

January 1, 2007


Argosy Announces New Staff

Tom Burke, Argosy’s new General Manager, is no stranger to the Kansas City gaming market. He opened the Station Casino Kansas City (now Ameristar) and oversaw all aspects of the casino/hotel operation as Senior Vice President and General Manager. Tom returns to Kansas City by way of Black Hawk, Colorado, where he was General Manager of Penn National Gaming’s Bullwhackers casinos.

Tom earned a Bachelor of Arts in Economics from Rutgers University, New Brunswick, New Jersey and a Master in Business Administration from Monmouth University in West Long Branch, New Jersey.

Tom brings a wealth of gaming industry experience to his new position at Argosy, including senior executive positions at the Majestic Star Casino, Gary, Indiana; American Gaming and Entertainment, Atlantic City, New Jersey and Melbourne, Australia; Trump Taj Mahal Casino Resort, Atlantic City; Trump Castle, Atlantic City, and other executive gaming and lodging positions dating back to 1979.

Dean Doria knows casinos, hotels and spas, which is why this former Corporate Director of Casino Marketing for Casa Blanca Resorts in Mesquite, Nevada, recently returned to Kansas City as Argosy’s new Marketing Director.

When Casa Blanca Resorts came under new management, Dean left his post as Director, Player Services/Casino Marketing at Harrah’s North Kansas City for the opportunity to revamp the three properties located an hour north of Las Vegas. Dean, who has an MBA in finance, spent five years at Harrah’s.


Hagin Joins St. Louis CVC

The St. Louis Convention & Visitors Commission (CVC) has hired Sue Hagin as its Corporate Meetings Sales manager. Hagin’s primary focus is to produce corporate meeting leads for the St. Louis metropolitan area. Her emphasis is on corporate group bookings that would a single hotel. She will also showcase St. Louis’ hospitality industry meeting venues and services to potential clients via site visits and sales planning meetings.

Prior to joining the St. Louis CVC, Hagin worked as the director of sales and marketing for the Hampton Inn at the Gateway Arch, and at MAC Meetings and Events as a meeting planner. Hagin is a member of Meeting Professionals International (MPI) and is a Certified Meeting Planner (CMP).



Returning back to the area, Lisa Burton, newly appointed Director of Marketing with the Lake of the Ozarks Convention & Visitor Bureau, is proud to call the Lake home again.

A graduate of Lebanon High School, Lisa moved back to the Lake area in June of this year with her fiancé, most recently from Melbourne, Australia.

After college, Lisa began her career with advertising agencies Noble & Associates in Springfield/Chicago and Bernstein Rein in Kansas City. Lisa then joined Sprint in 1998, working in consumer advertising and grew her career for the next 7 years through several marketing and communications positions in the product development, consumer brand marketing and International divisions. In her last position as Director of Marketing with Brightstar Corporation, Lisa utilized her international telecommunications experience to lead Sprint’s wireless device partner in building out the company’s operations in the Asia Pacific region.

Lisa received a Bachelor of Science degree in Marketing Management from Missouri State University (formerly known as SMSU) and a Masters in Business Administration from the University of Kansas.



Danna Kahrs, president of the Lake of the Ozarks Convention and Visitor Bureau (CVB), has announced that Tim Jacobsen is the new executive director of the CVB.  Jacobsen will replace Joel Pottinger who has held that position since 1986.

Jacobsen is a 1980 graduate of Camdenton RIII Schools and after attending college in Texas, he returned to the Lake of the Ozarks to work as a sales manager at the Lodge of Four Seasons in 1990.

In 1994, Jacobsen took a sales position with the Hyatt Regency Louisville and was promoted to various positions with Hyatt Hotels in Louisville and Dallas before accepting the position of director of national accounts at the 2,883-room Opryland Hotel & Convention Center in Nashville, TN in 2000.  He was sales manager of the year for that hotel in 2001.

In 2002, Jacobsen moved to Florida where he was general manager of Cabbage Key, an island resort. Later, he became a director of sales and marketing at a Walt Disney World affiliated hotel in Orlando.  In 2004, he returned home to the Lake of the Ozarks to assume the duties of general manager at the Inn at Grand Glaize.



Casino Queen Hotel and Casino Highlights Three Outstanding Staff Members

Pam Shelton – Sales and Catering Manager

Pam Shelton has been at the Casino Queen since 1993, first as food and beverage cost control auditor responsible for inventory and cost control. Pam later became the senior buyer in the purchasing department, supervising three other buyers with purchasing power of over $1 million. In 1998 Pam was appointed director of Casino Queen RV Park Operations. Her responsibilities include managing a staff of five whose responsibilities included reservations, guest services and providing directions and information about St. Louis local attractions. In February of 2006 Pam also assumed the position of sales and catering manager. Pam brings to the sales office her ability to connect with guest and consumers on many levels and perform a multitude of tasks at once, qualities that have enabled her to progress and advance at the Casino Queen Hotel & Casino.

Since Pam has been with the Casino Queen for over 12 years, she knows the ebb and flow of activities on the Casino Queen and can tie in the casino gaming aspect when booking groups and events.

Ann Rodgers – Sales and Catering


Ann has been with the Casino Queen Hotel and Casino since 2005, working in the hotel sales department.  Prior to coming on board with the Casino Queen, Ann worked as a lead sales associate for the Adam’s Mark Hotel.  Ann has more than ten years of experience in the hospitality and finance industry.  Ann is responsible for weddings, meetings and events and states she enjoys working with clients and making their events a once-in-a-lifetime experience.

Laurie Jablonski – Hotel Manager

Originally from Chicago, Laurie Jablonski has been in the hospitality business for more than 23 years.  Laurie started at a local travel agency as a receptionist and eventually became a leisure travel consultant.  To expand her horizons in the industry, she decided to pursue a corporate travel position planning travel for some of Chicago’s top companies.  Laurie later became branch travel manager for Blue Cross Blue Shield of Illinois.  After 9/11, Laurie thought it was time to pursue another area of the hospitality industry, hotel corporate sales.  In July 2002, she became a sales assistant at the SwissÔtel Chicago.  After proving her abilities, in February 2003, she became a corporate sales manager with the SwissÔtel Chicago.  For the next year, Laurie traveled throughout the United States, bringing in sales of more than $1 million a year.  In October 2004, she was offered a position at the Casino Queen as the assistant hotel manager.  In one year, Laurie achieved her goal and has become the Casino Queen hotel manager.  Celebrating her second year with the Casino Queen has helped Laurie achieve a life long dream of managing a hotel and especially a casino hotel because the excitement never ends.


The Lodge of Four Seasons Golf Resort and Spa Shiki announce a New Addition

Janet Wallace Schiel, hired as Sales Manager, brings to the resort more than 15 years of hotel and resort sales and marketing experience. She spent several years with Marriott Hotels including the Pavilion in St. Louis, Marriott’s Tan-Tar-A and The Marriott Marquis in Times Square, New York City.  She then joined Hyatt Hotels in Washington, D.C. where she became associate director of sales at the Hyatt on Capitol Hill.  She then moved to the Hyatt Regency Indianapolis as director of sales.  She continued her career with The Hyatt Denver Tech Center and the Dana Point Resort (now Marriott Laguna Cliffs), Dana Point, Ca. Janet has established a regional sales office in St. Louis.

About the author

The MEET® Family of Publications

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