Ann Gravette, CMP, CSSBB, EECE – Director of Training and Continuous Improvement
Process Excellence |Monday, November 9 | Educational Session | 3:30pm-4:30pm
Guests and Their Increasing Expectations | Tuesday, November 10 | Lunch Keynote Speaker | 12:15 pm–1:30 pm
After graduating from Webster University with a BA in Communications, Ann launched her career as an Associate Producer at Contemporary Group. Shortly after, she found her dream job at Maritz when she became an Event Manager. In this role, she managed Maritz’ strategic meetings, along with many St Louis-based accounts including Mallinckrodt, Southwestern Bell and Energizer. After five years in the Event Management role, she became a Training Manager and then was promoted to the Training Director role in 2006. In 2010, her role was expanded to lead Maritz Travel’s Continuous Improvement efforts. She earned her Six Sigma Black Belt at Villanova University and recently became an Experience Economy Certified Expert through Pine and Gilmore. She has served as a CMP Study Group leader, has attended CMP conclaves and teaches Event Management at the college-level. She enjoys photography, outdoors & volunteering. She resides in St. Louis with her husband and three children.
Process Excellence – To ensure success, organizations must focus on what customers want and deliver against those “wants” in an efficient manner. Does your team or company “wing it” when it comes to delivering service? Do you have processes that are defined and effective? Defined processes can result in consistent delivery, reduced costs and client retention. This session, led by a Six Sigma Black Belt, will focus on the fundamentals of process definition and improvement. We will focus on foundational improvement methodologies such as DMADV, DMAIC, flow-charting, cause and effect diagrams and more. Be a hero in your organization and help improve how you do things. This session will equip you with the tools you need. Come with an idea of a process you would like to improve in your organization!
Guests and Their Increasing Expectations