By Julia M. Johnson

Racing is a sport that boosts team pride while bolstering the individual drive to win. That makes it an ideal backdrop for group teambuilding, where participants balance the will to succeed with a spirit of collective accomplishment.

Now St. Louis offers a place where planners can bring out the best of both skill sets in their meeting guests. At Pole Position Raceway, an indoor electric kart racing facility newly opened in the St. Louis suburb of Crestwood, aspiring champions can jump behind the wheel and put the pedal to the metal as they build team pride.

The new Pole Position location joins several others across the country. Owned by co-founders Mike Johnson, John Stevenson and an investor group, the St. Louis facility occupies a building that used to house a large Value City department store. Johnson and his co-owners spent about $2 million renovating the structure, adding the track and about $600,000 worth of 30-mph karts, plus chargers and barriers. And there is more construction to come, as Johnson builds in a couple of large, rentable meeting and lounge-area rooms. In the meantime, groups can synch up at the racetrack for outings of various kinds – parties, reunions, and post-meeting recreational time.

The Pole Position formula for fun has received thumbs-up reviews from prominent figures in the racing world. NASCAR champion Kurt Busch describes Pole Position tracks as “the place for indoor karting.” And American Motorcycle Association Supercross champion Jeremy McGrath says, “I’m amazed at the performance of [Pole Position’s] electric karts. They accelerate quicker than any gas kart I’ve driven on any indoor track.”

START IT UP

Fast cars and friendly competition make for fabulous gatherings by groups of many kinds, says Johnson. His intent is to work closely with event organizers, putting them in the driver’s seat so every outing is a memorable one.

Johnson says he has seen interest from pre-wedding, holiday and office party groups, men and women alike. And the track setting is a perfect fit for motor-related societies and associations. “Recently, we had a group of 30 POWRi open-wheel racing enthusiasts who were supposed to go to an outdoor racetrack in Illinois, but they got snowed out,” Johnson says. “Instead, they came here with their announcer and a TV crew, and had a great time.”

“I’ve used Pole Position Raceway for new product launches, press introductions and corporate team building events,” says American Suzuki vice president Mel Harris, who has hosted groups at other Pole Position locations. “Everyone always seems to have a good time. We will continue to come back over and over again.”

Johnson says he can reserve the entire St. Louis Pole Position facility for groups at prearranged times. “We can even rent it out during off hours,” he says. “It’s a great place to hold large gatherings such as auctions. It’s also ideal for kids’ groups. I have a four-year-old and an eight-year-old, so I know who does children’s parties well around town. I’m aiming for the same kind of seamless service here.”

GET IN AND DRIVE

The electric karts can accommodate people of all shapes and sizes, Johnson says. Most are full-size, five- by eightfoot vehicles appropriate for adults, but there also are junior karts on a smaller track for the younger set.

“Former St. Louis Rams defensive tackle D’Marco Farr has been here driving,” Johnson says. “Most people can fit in our karts comfortably. You just have to be at least 48” tall to race on the full-size track.”

Karting at the St. Louis Pole Position track costs $21 for each 10-minute race, but guests seem to find the price very palatable. And the facility can work with groups to arrange special packages. “Everyone walks out with smiles on their faces, saying, ‘That was SO worth it,’” notes Johnson, who is a 20-year racing veteran himself. “People really love the chance to enjoy some speed. In my experience, no other track’s karts go faster than the slowest kids’ karts we have.”

High-tech timing and scoring systems enhance the driver’s experience even further. “Guests really get the feeling of racing from our karts – they’re amazed when they experience it,” Johnson adds. “I’ve had people tell me, ‘I can’t believe you’re letting me drive this much car.’”

THE DRIVING MILIEU

Johnson says he picked the Crestwood site because it’s in a comfortable residential area, surrounded by restaurants, retail and other services that appeal to groups.

“I wanted to build it someplace pleasant, not in an industrial park like some other tracks,” he says. “There are plenty of free parking spaces here, and good places to eat nearby. You can have fun racing, then go to dinner.

“You even can bring people during the workday, in their work clothes – the facility is clean and pleasant, and climatecontrolled. Your colleagues can have a good time at lunch, then go back to the office or back to their meetings,” he says. “The karts are electric, so there are no fumes or dirt.”

The track facility also offers cold drinks and concessions for racers who need a pick-me-up between start times. There is a selection of chips, candy bars, Coke products and Monster drinks.

RACING AROUND THE COUNTRY

The St. Louis facility joins existing Pole Position tracks in California, Texas, Nevada, New Jersey, New York and Oklahoma. Johnson, a St. Louis native, says another franchise is set to open in Houston soon. He and his team want to add more locations of their own in cities such as St. Charles, Des Moines, Nashville, Kansas City, Indianapolis and Memphis.

P2R Karting Inc., the California-based firm that franchises Pole Position tracks, hopes to have a network of more than 20 racing facilities across the nation soon. The company estimates that 35 million Americans participate in kart racing each year, and demand appears to be growing.

And Pole Position franchises have a history of giving back to the community, so group organizers can support local causes while their guests enjoy an adrenaline-fueled experience they’ll want to repeat.

“Most people come to the track, try it for the first time, then want to go around again,” Johnson says of the Pole Position experience. “You’re racing against others, and against the clock. It’s only natural to get hooked.”

MM&E

CONTACT INFORMATION:
Pole Position Raceway
Mike Johnson, co-owner
Rita Frazier, CMP, sales and marketing
8800 Watson Road
St. Louis MO 63119
314-925-7545 phone
rita.frazier@stl.polepositionraceway.com
www.polepositionraceway.com

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These are the exhibitors and sponsors as of April 19, 2013. Visit www.Meetmags.com/mme/expos/ for a complete list of speakers, exhibitors and sponsors.

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BIG CEDAR LODGE
800-225-6343 • www.bigcedar.com
Big Cedar Lodge is the Ozarks’ premier wilderness resort offering unique, upscale accommodations including lodge rooms and cabins. Features include spacious meeting facilities, casual dining, full-service marina, stables, spa, team building activities, complimentary Internet and much more. New at Big Cedar are the Billiards Room and fresh renovations to nearly all accommodations. Coming soon you’ll find a new spa, Lady Liberty – a 62-foot dinner yacht, The Garden Chapel, and Top of the Rock.

Branson LAKES AREA CVB
417-334-4084 • 800-313-9749
www.explorebransonmeetings.com
Branson offers unique meeting experiences with one-of-a-kind venues, three pristine lakes, championship golf, fabulous shopping and 100+ live shows. And now, flights on Frontier and Southwest Airlines make it even easier to get here.

BT GROUP, L.L.C.
314-210-0527 • www.btgroupllc.com
At BT Group, we’re not just about pens and mugs (although we have more than you can shake a stick at!) Whether it’s through giveaways, awards or uniforms, you want your customers to remember your name in the best possible light. Let us work with you to spread your message!

CAMDEN ON THE LAKE
573-964-2068 • 888-365-5620
www.camdenonthelake.com
Beautiful Lake of the Ozarks Resort, 116 suites, 16,000 square feet of meeting space, full service spa, shops, pool with swim up bar, boat rentals, entertainment complex and professional experienced staff.

CAPE GIRARDEAU CVB
800-777-0068 • www.visitcape.com
Conveniently located on Interstate 55 between St. Louis and Memphis, Cape Girardeau is a great meeting destination, serving as the regional hub for southeast Missouri and southern Illinois. With nearly fifty meeting facilities, 900+ rooms, 120+ restau-rants and daily flights and shuttle service to and from St. Louis, Cape Girardeau is poised and ready to host your next meeting. The Cape Girardeau Convention and Visitors Bureau offers a comprehensive range of services specifically designed to meet the needs of today’s busy meeting planner.

CHARITY RESOURCE LLC
314-497-7591 • www.charityresourcellc.com
We are a full-service production company offering AV equipment rental, technical support, scenic, media creation and speaker support for associations, charities and other non-profits.

CHARLES F. KNIGHT EXECUTIVE EDUCATION & CONFERENCE CENTER
314-933-9400 • 866-933-9400
www.olin.wustl.edu/knightcenter
The Charles F. Knight Center is a full-service conference center located on the beautiful campus of Washington University in St. Louis. The facility has guest rooms, meeting space and dining services.

EVENTS IN AMERICA
www.eventsinamerica.com
Find events, trade shows, meetings, conferences and conventions in America’s top trade show & conference directory, Events in America. Use our tools to search for events, save them, share them with colleagues, add your own personal notes to event records, build local / regional / national event calendars for your staff, and network with other professionals before, during and after events.

EVENT PLANNERS ASSOCIATION (EPA)
866-380-3372
www.eventplannersassociation.com
Event Planners Association membership offers a unique support system for professionals in the eventand amusement industries. Our mission is to provide the foundational elements of a successful business and facilitate the highest standards of excellence and professionalism.

GATEWAY CENTER
618-345-8998 • 800-289-2388
www.gatewaycenter.com
With our wide variety of rates and amenities, Gateway Center is the Great Way to Gather for any event that you are planning!

GEM TRANSPORTATION
314-731-1707 • 800-369-0769
www.gemtransportation.com
Professional chauffeured luxury ground transportation charter coach company. We are specialized in moving 1 to 1000’s for any occasion. Fleet consists of sedans, SUV’s, vans, trolleys, buses and motor coaches.

HERITAGE EXPOSITION SERVICES
314-534-8500 • 800-360-4323
www.heritageexpo.com
Full-service exposition contractor for conventions, trade shows and special events.

HOLLYWOOD CASINO ST. LOUIS
314-770-8131 855-781-3054
www.hollywoodcasinostlouis.com
Hollywood Casino St. Louis – From business meetings to elegant receptions and dinners. The Ultimate in star treatment with our award winning service. Over 8,000 square feet of conference space and 502 hotel rooms.

IMMPA EXPO HELP DESK
314-614-7977 • www.immpa-med.com
IMMPA is a global association that helps connect the medical/veterinary meeting professional community. IMMPA also helps provide the conformity of medical meeting professionals’ education, training, certification, networking and supplier referrals.

INTERNATIONAL SPECIAL EVENTS SOCIETY (ISES) – St. Louis
314-781-0243 • www.isesstl.com
Enhance the level of professionalism within our community by following the Principles of Professional Conduct and Ethics at the heart of ISES. Assist our members in increasing the standards and quality of service to our clients. Educate our community about the value, impact, & significance of our industry. Expand our own talents within the special events industry by recognizing and utilizing the educational resources of our chapter and the international organization.

J. BUCKS CLAYTON
314-725-4700 • www.jbucks.com
J. Buck’s in Clayton features weekly chef’s specials and an award winning wine list. Our private rooms and party spaces are perfect for business meetings, and celebrations of any kind!

JOE BUCK’S
314-436-0394 • www.jbucks.com
Joe Buck’s proudly serves BBQ Beef Brisket, Turkey, and Pulled Pork smoked daily. We feature event spaces to accommodate corporate events, bridal functions, and a rooftop bar that overlooks downtown St. Louis.

KANSAS CITY CUPCAKE CO., LLC
913-256-5228 • www.kansascitycupcakeco.net
With over 20 years of baking experience, Celeste Gant is bringing delicious made-to-order cupcakes designed to meet your special event needs. Whether for a corporate event or as a way to let your customers know that you appreciate them, use Kansas City Cupcake Co. for a lasting and memorable impression. Free delivery to the KC metro area.

KLEERTECH
636-677-6610 • www.kleertech.com
Since 1985, the tradeshow and meeting industry has turned to KLEERTECH for our ability to manufacture a complete line of high quality name tag badge holders, ribbons and accessories. These custom printed products are offered at the lowest prices available. We can even custom fit any size insert. Our job is to make your job easier.

LAKE OF THE OZARKS CVB
800-386-5253 • 573-348-1599 • www.funlake.com
Central Missouri’s premier destination, offering 350,000 square feet of meeting space, championship golf courses and the best spas and shopping in the state.

LEADERSBRIDGE
314-780-2464 • www.leadersbridge.com
LeadersBridge specializes in helping individuals, groups and organizations cross their bridge to greatness. We offer the very best in keynote addresses, team building, workshops and leadership training through customized events.

LEVY RESTAURANTS
314-342-5254 • www.americascenterevents.com
From Black-tie galas to business luncheons, let Levy Restaurants at America’s Center & Edward Jones Dome handle the thousand details of your event and allow you to be the “center” of attention.

THE LODGE OF FOUR SEASONS
573-365-8795 • 800-711-8983
www.4seasonsresort.com
Lake of the Ozarks’ Premier Conference Resort with over 60,000 sq. ft. of meeting and event space. Rated #1 Resort by Midwest Traveler readers and #1 Golf Course. Missouri Golf Association #1 Golf Course Porto Cima.

LODGING HOSPITALITY MANAGEMENT (LHM)
314-212-2160 • www.lhmc.com
LHM owns and operates Sheraton Westport Hotels, Doubletree Westport Hotel, Hilton St. Louis at the Airport, and Hilton St. Louis at the Ballpark. These hotels offer guest rooms and meeting and exhibit space from 13,000 sq. ft. to 54,000 sq. ft.

MEET-TV
314-781-8880
www.meetmags.com/mme/meettv/
MEET-TV is devoted exclusively to providing engaging, educational, how-to video content to millions of meeting and event industry buyers and planners in the US and around the world. Available online 24/7, whenever and wherever it’s convenient for you.

MISSOURI MEETINGS & EVENTS
314-781-8880
www.MissouriMeetingsAndEvents.com
Missouri Meetings & Events strives to serve the meeting and event industry in many ways, including publishing Missouri Meetings & Events magazine and resource directory, and hosting two expos each year.

OSAGE BEACH PREMIUM OUTLETS
573-348-2065 • www.premiumoutlets.com
Osage Beach Premium Outlets, located in the heart of Lake of the Ozarks, offers shoppers great deals ondesigner and name brands at savings of 25% to 65% every day. Osage Beach Premium Outlets is the largest outlet center in Missouri with more than 100 stores, including BCBG Max Azria, Banana Republic Factory Store, Brooks Brothers Factory Store, Coach, Gap Outlet, Nautica, Nike Factory Store, Polo Ralph Lauren, Tommy Hilfiger and many more.

RECORD-A-HIT ENTERTAINMENT
847-690-1100 • 877-453-6563
www.recordahit.com
We provide special event entertainment, including Air Graffiti Wall, Iceless Skating Rink, Green Screen Flip Books, Dance Heads, Digital Photo Booths, Magazine Cover Photos, Inflatables, Sports games, Table games and Carnival games. New items include Ultimate Laser Tag, Glitter tattoos and Custom Dog Tags! Since 1986, we perform at more than 1,000 events each year!

RENAISSANCE ST. LOUIS AIRPORT HOTEL
314-429-1100
www.renaissancestlouisap.com
The Renaissance St. Louis Airport Hotel is the only AAA Four Diamond hotel in the Lambert International Airport area. This unique hotel redefines upscale accommodations with 393 rooms and 37,000 sq. ft. of meeting space.

SHERATON CLAYTON
314-719-4304 • www.Sheratonclayton.com
Full service hotel located in the heart of Clayton. From corporate meetings/events to social events (also ask us about our kosher kitchen), we’ll help make your program a success.

SIGNUP4
866-744-6874 • www.SignUp4.com
SignUp4 offers customizable, cost-effective and powerful software tools that help corporations manage all aspects of their meetings and events, from registration to travel and spending.

ST. LOUIS CARDINALS
314-345-9500 • www.stlcardinals.com
Host your next event at the ballpark and leave the entertainment to us! Busch Stadium offers a variety of unique venues, world-class catering, and an easily accessible downtown location.

STONEY CREEK INN
573-219-5111 • 800-659-2220
www.staysci.com
181 Guest rooms, 11,000 square feet of meeting space, indoor-outdoor pool, hot tub, dry sauna, giving you a hotel experience that will leave you refreshed & relaxed. Our overnight guests will also enjoy a complimentary hot breakfast and wi-fi.

TAN -TAR -A RESORT
573-348-8550 800-826-8272
www.tan-tar-a.com
Tan-Tar-A Resort features more than 90,000 square feet of indoor meeting space, 30 meeting rooms, 700 guest rooms, low tax rate, exceptional service staff and central location. It’s a planner’s dream!

YMCA TROUT LODGE
573-438-2154 • 888-FUN-YMCA
www.troutlodge.org
YMCA Trout Lodge offers an “All Nature” approach to meetings and retreats from sunlit meeting spaces to adventurous climbs and rope courses. Trout Lodge is a great fit for your next group getaway.

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On April 11, 2013 the new Center for Workforce and Organizational Development received a blessing by Father Paul Stark, S.J., Vice-President Mission and Ministry at Saint Louis University. Father was joined by more than 85 faculty, staff, students, corporate & association partners. Center for Workforce & Organizational Development offers employee, leadership and organizational development to the IT, business and healthcare communities.

MM&E

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On April 4, 2013 Missouri Meetings & Events, the BT Group, LLC, The Barn in Crestwood hosted a FAM and open house in connection with the Event Planners Association (EPA). Thanks to all the planners and guests for joining us as we welcome this newly managed venue and restaurant in Crestwood.

Guests enjoyed fabulous food & drinks and a tour of the 1808 Thomas Sappington House and Library of Americana. For small events and intimate gatherings make sure you attend the next site visit or stop by The Barn for Breakfast, Lunch and Special Events and say hello to Karen and her wonderful team.
www.thebarncrestwood.com

MM&E

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Kansas City Cupcake Co. exhibited at the 2013 Catering and Restaurant Showcase on April 10. The Showcase was sponsored by Kansas City Meeting Planners International, K-State Olathe, and the Olathe Convention and Visitor’s Bureau. Owner Celeste Gant (left) unveiled new colorful designs and tasty treats with the help of Vikki Matthews of Missouri Meetings & Events. www.KansasCityCupcakeCo.net

Attendees network while making new catering contacts at the first KCMPI Catering Showcase held at Kansas State University in Olathe, KS.

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On Thursday, May 9, the Haskell Foundation, on behalf of Haskell Indian Nations University, will host its inaugural Business Matchmaking & Procurement Event. New and recent Haskell graduates will have an opportunity to learn more about the current employment market, discuss career opportunities with representatives of local and regional businesses, as well as agencies such as the U.S. Small Business Administration and the Topeka Small Business Development Center.

This education and networking event will be followed at 7 p.m. by a free concert and inspirational talk in support of the Haskell Foundation by Native Grammy Awardwinning singer/songwriter Star Nayea, accompanied by blues/rock guitarist Tiho Dimitrov, her songwriting partner for the past seven years.

After lending her amazing voice and songwriting abilities on two Native Grammy Award winning CDs, Star Nayea garnered three Native American Music Awards, including “Song Writer of the Year” for her body of work. She has toured and performed all across North America.

Sharing the stage with Star is her songwriting partner Tiho Dimitrov. Born in Bulgaria, Dimitrov moved to the U.S. at the age of 20, settling in New Mexico. For the next 12 years, Dimitrov played with numerous bands and artists, honing his blues guitar skills. He has shared the bill with such blues legends as John Lee Hooker, Jr. and Tommy Castro, and fronted his own Canyon Road Blues Band, while performing with numerous other acts on the side. His style is a mix of contemporary American rock and classic blues, spiced with influences from the Old World.

His new solo CD is due to be released in late Spring 2013.

In 2003, Star Nayea decided to challenge herself to slow down the touring and concentrate more on today’s future generations. She began speaking publicly and providing music therapy workshops and camps for Native youth and teens throughout the US and Canada. Her message of hope and healing is summarized in the phrase “It’s Your Life, Take Flight and Soar.” This inspirational presentation is aimed at today’s 7th generation – Native teens and young adults who face enormous and unique challenges.

Illegally stolen from her Canadian birth parents at the tender age of two months old, Star survived severe abuse at the hands of her adopted family. Her ability to draw from her own survival and recovery process stems from a lifetime of exposure to generational historical trauma that resulted in Star’s former drug/alcohol/food addictions and subsequent suicide attempts. Her triumphant survival and recovery ultimately laid the groundwork for launching her highly anticipated musical therapy programs. These invaluable experiences, not taught in schools but survived in real life, created Star’s ambitious and brave desire to reach out to the next generation in need.

Those who wish to gain valuable exposure to prospective employers and learn more about the current job market should not miss this event, and everyone is encouraged to remain for the free Star Nayea performance that will officially kick off the 2013 Haskell Indian Nations University Commencement weekend events.

For more information: 816-392-7611 • www.aiebc.org

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Schedule

9:00 am – 10:20 am in Haskell Auditorium
Check-in, Registration, and Opening Session including remarks by: Jerry Tuckwin – Haskell Foundation, Chris Redman, Haskell president, and additional Haskell alumni.

Panel discussion: “Doing business with Federal, State and Local Governments.” (start time approx. 9:30 am)

10:30 am – 11:45 am in Stidham Union
Check-in continuing / Registration & Sessions
*Career networking with students and employers to discuss internships and job opportunities.
*Face to face discussion between businesses and government agencies regarding economic development with, minority and tribal businesses.

11:45 am – 1:15 pm in Stidham Union
Haskell student-led walking tour of campus for interested visitors; Lunch at Stidham Hall (provided by the American Indian Enterprise and Business Council, AIEBC).

1:30 pm – 2:30 pm in Stidham Union
*Career networking with students and employers to discuss internships and job opportunities. Haskell Foundation Board Meeting (TBD)

3:00 pm – 4:30 pm in Stidham Union
*Haskell Foundation – Meet & Greet with Faculty, Staff and Administration — ( Snacks provided)

7:00 pm – 8:15 pm in Haskell Auditorium
Concert and inspirational talk by Star Nayea in support of the Haskell Foundation (funding for this concert provided by American Indian Enterprise & Business Council, AIEBC) A LIVE (75-minute) acoustic concert performance by Star
Nayea and Tiho Dimitrov.

*Free tickets to Star Nayea concert will be distributed at these sessions

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STAR NAYEA: BIOGRAPHY

After lending her amazing voice and song writing abilities to two Native Grammy Award winning CDs, Star Nayea garnered three Native American Music Awards, including “Song Writer of the Year” for her body of work. She toured and performed all across North America, beginning in Detroit and continuing to New York City, Toronto, and Austin Tx., as well as San Diego, San Francisco, Los Angeles, and Seattle, Wa. In 2003, Star decided to challenge herself to slow down the touring and concentrate more on today’s future generations (Star is also a single mother of a 14-year-old boy).

Star’s fundamental goal was to develop a truly awe-inspiring, inner-healing motivational platform that would allow troubled youth/teens nation-wide to identify with their own issues, and to seek trust in healing through experiencing a live performance of a national artist such as herself. Star bravely and openly shares her own triumphant story of survival of generational historical trauma.

Nayea’s decision was to expand on her independent music career by beginning an independent wellness and prevention platform and business. This decision would not only change lives, but save lives in the process by openly sharing her own personal triumph – her aweinspiring rise to success and her amazing story of surviving extreme adversities as a Native youth and adolescent. Star’s message has had an enormous impact on our troubled youth, inspiring and motivating them, not only through her life story, but also by sharing her God-given voice and her award-winning music.

As a minority herself, Star has succeeded almost a decade later in providing wellness to young people of all ages through the healing power of music. This has garnered Star many speaking engagements nationwide and into Canada, providing a true motivational message that depicts the story of young Native girl’s sheer will to live against all odds. Star Nayea mixes her songwriting skills with purely educational facts for her audiences – not only her life story but also an entire generation’s plight of survival – that brings audiences to their feet at each and every showing. Finally, Star’s wellness and prevention programs not only motivate and inspire today’s youth/teens /young adults, but ultimately they serve as one-of-a-kind, first class entertainment.

MM&E

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SPRINGFIELD, MO., CVB PRESENTS TRAVEL & TOURISM AWARDS

Springfield, Mo. – The Springfield Convention & Visitors Bureau presented the 2013 Salute to Travel & Tourism Awards Feb. 28 at the Ramada Oasis Convention Center.

The Pinnacle Award was presented to Tracy Kimberlin, president of the CVB for the past 25 years. The award is for individuals who have been active in the travel industry for many years and have made substantial contributions to the betterment of the Springfield area’s travel industry.

Prior to joining the CVB, Kimberlin managed Springfield area hotels, including overseeing the construction of the Ramada Hotel-Hawthorn Park – now the DoubleTree Hotel – when it was built in 1984.

When Tracy was hired, the bureau was the hospitality arm of the Chamber of Commerce with a budget of $435,000 and five employees. The CVB now has a budget of about $3 million and a staff of 18, along with nearly 100 volunteers. The CVB also manages the Springfield Sports Commission, an organization with two full-time employees.

Under his leadership, the bureau also has achieved accreditation from Destination Marketing Association International.

He also is known statewide for his role in drafting legislation that funds the Missouri Division of Tourism. He wrote the legislation, encouraged other tourism-related entities to support the idea and helped push it through the Missouri legislature in 1993. Since then, the performance-based funding mechanism – “The Missouri Model” – has been studied and copied by other states.

Along with serving as president of the Convention & Visitors Bureau, Tracy is a tireless innovator serving in leadership positions in various organizations, including the Springfield Hotel Lodging Association, Missouri Association of Convention & Visitors Bureaus, Urban Districts Alliance and many others.

The CVB is a nonprofit organization dedicated to boosting the local economy by promoting travel and tourism to Springfield. To learn more, call 417-881-5300 or 800-678-8767 or visit www.SpringfieldAdventures.com.

MM&E

The Ambassador Award was presented to the Missouri Holstein Association. Accepting the award is Janice Perry. Awards were presented by CVB president Tracy Kimberlin (left) and board chair Randall Blackwood (right).

Sid Kiely received a Decade of Service Award for 10 years of volunteer work for the Springfield CVB. CVB president Tracy Kimberlin (left) and board chair Randall Blackwood (center).

CVB president Tracy Kimberlin (right) received the Pinnacle Award presented by board chair Randall Blackwood (left).

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GHOST ADVENTURES CREW DESCENDS ON THE MISSOURI STATE PENITENTIARY

Travel Channel’s hit television show investigates historic prison site in Jefferson City

JEFFERSON CITY, MO. April 10th, 2013 – As the popularity of the Ghost Tours of the Missouri State Penitentiary (MSP) has grown in recent years, so have the rumors swirling about paranormal activity and unexplained sightings within the walls of the historic prison. In the last two years, MSP has welcomed film crews from the History Channel’s Ghost Hunters, the Biography Channel’s My Ghost Story, and now possibly the most notorious of ghost hunting shows, the Travel Channel’s Ghost Adventures.

“We have been working with our contact at Ghost Adventures for a little over a year now,” said Chris Wilson, Jefferson City Convention & Visitors Bureau Film & Sports Sales Manager. “They had hoped to film here in 2012, but the crew ended up doing some investigations on the West Coast that year instead. Last week, I was contacted by their location scout and told they wanted to come in a matter of days so we did everything we could to accommodate them.”

The Ghost Adventures team is known for investigating the most notorious “haunted” places around the world. When the crew arrives at a location they interview eye witnesses and historians who may have experienced paranormal activity at the site. They then use the information to determine where they will investigate during their dusk-to-dawn lockdown. While at the Missouri State Penitentiary, the crew filmed several reenactments which will be featured in the episode; local actors from around Jefferson City helped to reenact the 1954 Riot and the infamous double execution of Bonnie Heady and Carl Hall. The crew was said to take particular interest in Housing Unit 3 (which houses death row), Housing Unit 4 (the oldest housing unit on the property also known as ‘A Hall’) and the Gas Chamber.

The CVB expects the episode featuring MSP to air in August of 2013. Stay tuned to the Missouri State Penitentiary website and social media pages for future details.

The Jefferson City Convention & Visitors Bureau (CVB) began offering tours of the decommissioned Missouri State Penitentiary in 2009. Before it closed in 2004, MSP was the oldest continually operating prison west of the Mississippi. Once called the “bloodiest 47 acres in America” by Time Magazine because of the incredibly high number of serious assaults in the 1960s, the tours of the historic site have attracted visitors to Jefferson City from all over the world.

More than half of the nearly 20,000 visitors that toured MSP in 2012 took a 2-hour History Tour, the most popular tour. But since the CVB added paranormal tour options in 2011, the number of visitors coming for a Ghost Tour has increased steadily, growing from 20% of total tours to 25%. The addition of the paranormal tour options at the prison has spurred a cult-like following of paranormal enthusiasts from across the country. Visitors can schedule an overnight paranormal investigation for their group and spend the night exploring designated buildings at the prison or opt for a shorter Ghost Tour that includes both historical & paranormal information.

For more information about the Missouri State Penitentiary or to book a tour visit www.MissouriPenTours.com or call (866)998-6998. Please email Sheila Sanford at sheila@visitjeffersoncity.com for further questions.

MM&E

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Often, a place’s name provides clues to its history. Kansas City, Kan., is located in Wyandotte County, named for an Indian nation that “relocated” to the area in the 1840s. Later, the natives would again be displaced and forced to move to Oklahoma, where the tribal government resides today.

Little evidence of the tribe’s Kansas City past remains, but one such place is Huron Park. It is known to some as an ordinary cemetery, but to the Wyandottes, it’s a sacred burial ground.

A History of Conflict and Resolution
Dating back to 1843, the cemetery is the final resting place of generations of Wyandotte Indians, including those who were moved from their original native lands in Ohio. Because it is held in trust for the Wyandotte nation by the federal government, the land was eligible under the Indian Gaming Regulatory Act of 1972 to be used for a tribal casino. This is how the 7th Street Casino came to reality. It may be the closest thing to an Indian casino that Missouri will ever have, because there are no federally recognized Indian nations remaining in the state.

Over time the downtown Kansas City, Kan., business district grew to encompass the cemetery area, and real estate became more valuable for its redevelopment potential. Meanwhile, a small but determined opposition to development was carried on by Wyandotte member Lyda Conley and her sisters in the first few years of the 20th century. At times, they resorted to living on the cemetery grounds and defending it with rifles. Eventually Conley became the first woman admitted to the Kansas Bar Association, and with the aid of Kansas Senator Charles Curtis, she helped see the cemetery designated as a federal park.

Establishing the 7th Street Casino was also an uphill battle. A gaming facility with 165 slot machines in four mobile homes was launched there by the Wyandotte Nation in 1993, only to be shut down a few months later by the Kansas Attorney General and local law enforcement. After a protracted legal battle with regulators, the Wyandottes emerged victorious and the current facility officially opened in 2008. Wyandotte Nation Second Chief Norman Hildebrand anticipates further litigation as 7th Street continues to pursue the addition of table games, a request that already has been denied at least once.

Good Things Come in Small Packages
In recent years the downtown Kansas City, Kan., area has been the focus of extensive revitalization efforts. Located in a former Masonic Temple hall, the 7th Street Casino has been an integral part of this endeavor. The building was given an extensive renovation by the Wyandottes, using the 12 original green marble pillars in the main hall as a focal point.

The 7th Street Casino is a very different experience from the massive Vegas-style gaming facilities that are common in the area. Offering a more intimate, relaxed environment, 7th Street is also unique in that it currently offers no table games, but boasts more than 600 slot machines. Many of the slots are networked with similar machines in other casinos, allowing players to compete against others remotely.

Kansas City, Kan., is a relatively new destination for casino gaming. Argosy, Isle of Capri, Harrah’s and Ameristar casinos are all on the Missouri side, scattered along the Missouri River. Their idiosyncratic “boats-in-moats” configuration keeps them in compliance with Missouri gaming laws, though it is often difficult to find any evidence of the water required by this unusual regulatory structure.

In Kansas, as in many western states, the gaming industry is dominated by Indian nations. Although the Wyandotte Nation has a strong gaming presence in its home state of Oklahoma, 7th Street is its first casino in Kansas. The 7th Street location in a bustling downtown area is also unique, making it easily accessible to local residents and visitors to the area. Its 20,000 sq.-ft. gaming area could fit inside the sprawling, St. Charles-based Ameristar Casino seven times.

A Modern Facility Offers a Glimpse of the Past
Drawing inspiration from existing architecture, and with an eye toward Kansas City’s jazz-age legacy, 7th Street’s Art Deco interior features highlights such as chrome accents, beveled mirrors, and subtle lighting. The Shutter Bar, located on the third floor and open daily from 10 am to 2 am, has a speakeasy theme that fits well with the overall décor. Zappers, another bar on the second floor, specializes in vintage cocktails that continue the retro feel.

There are several hotel choices within a few blocks of the casino, and a free shuttle carries guests to and from the nearby parking area.

The Casino Café offers good value in breakfast and lunch favorites for gamers taking a break from the action. Groups of up to 30 can center their gatherings in the café before heading out to explore the casino floor.

7th Street is ideal for small groups wanting to mix business with pleasure, or simply enjoy a little well deserved down time after a long day of meetings.

MM&E

CONTACT INFORMATION:
7th Street Casino
777 N. Seventh Street Trafficway
Kansas City, KS 66101
913-371-3500
www.7th-streetcasino.com

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Any meeting organizer can tell you: Success in the hospitality industry is about networking, meeting people face to face, and establishing lasting relationships for mutual benefit. Luckily for planners in and around Missouri, a number of organizations exist for the purpose of forging these links. And when they’re brought together for a common purpose, their reach and effectiveness only multiply for the benefit of their members and audiences.

So what could be better than a special event created entirely to bring special event, hotel and restaurant professionals together?

On the evening of April 18, 2013, that was the primary aim of Hospitality SLUnited, a new Saint Louis Universitysponsored networking opportunity for industry professionals from St. Louis and surrounding areas.

The event was hosted by SLU’s Hospitality Industry Advisory Board, which provides support to both a for-credit minor and certificate in Hospitality Management and the Healthcare Meeting Compliance Certificate offered through SLU’s new Center for Workforce and Organizational Development http://www.slu.edu/center-for-workforce-and-organizational-development

Hospitality SLUnited attendees from meeting, hotel, restaurant, and fundraising organizations gathered at Il Monastero, a SLU event venue in midtown St. Louis. Networking was the sole order of the day, with cocktails and hors d’oeuvres to sweeten the deal, and inspiring speakers to remind attendees of the strength of their numbers. Guests enjoyed remarks from Jennifer Giancola, dean of SLU’s School of Professional Studies; and Pat Schaumann, CMP, CSEP, DMCP, president of Meeting IQ, managing director of China Connect, and founder of the International Medical Meeting Professionals Association. Each guest table included a representative from one of ten Hospitality SLUnited association partners, and they facilitated introductions and discussion about individual attendees’ businesses and needs.

This year’s event has come and gone, but the business relationships formed by attendees promise to be lasting ones. And there are still many opportunities to connect even if you were unable to attend on April 18. Hospitality SLUnited is intended to be an annual gathering, so be on the lookout for next year’s date. And visit http://alumni.slu.edu/hospitalitySLUnited or e-mail sgranda@slu. edu to find out how you can participate in the future.

Continuing on the theme of making introductions, MM&E acquaints you here with some key Hospitality SLUnited partners, to show how their services may fit the needs of your business. Visit their websites and connect with their representatives to build your own set of vital industry links.

Association of Fundraising Professionals
4300 Wilson Blvd.,
Suite 300,
Arlington VA 22203
703-684-0410
www.afpnet.org
AFP is a global association dedicated to advancing philanthropy by helping people and organizations adhere to ethical and effective fund-raising practices. AFP promotes civic betterment by offering education, training, mentoring, research, credentialing and advocacy activities that help fund-raising professionals advance the causes of their organizations.

Event Planners Association
25432 Trabuco,
Suite 207,
Lake Forest CA 92630
866-380-3372
http://eventplannersassociation.com
EPA is a full-service association offering a support system for professionals in the event and amusement communities. It helps them learn about professional standards and efficient, cost-effective operation. EPA offers its members access to inhouse legal and insurance advice, marketing specialists, continuing education, safety training, networking and other services.

Hospitality Sales and Marketing Association International
1760 Old Meadow Rd.,
Suite 500,
McLean VA 22102
703-506-3280
www.hsmai.org
HSMAI works to help hotel and hospitality organizations increase business and revenue. It provides members with resources, insights and expertise to help them market themselves successfully and drive sales growth. HSMAI’s online Knowledge Center provides articles, presentations, templates, multimedia materials, and other offerings to help professionals educate themselves.

International Medical Meeting Professionals Association
5822 Delor St.,
St. Louis MO 63109
acooper@immpamed.com
www.immpa-med.com
IMMPA provides medical and health-care meeting professionals with advocacy, certification, research, career development and networking services. Its aim is to promote professionalism and provide consistency in the education and certification of medical and life-science meeting professionals. IMMPA strives to ensure that health-care meeting planners understand and abide by the complex rules and regulations governing their industry.

International Special Events Society – St. Louis
P.O. Box 9452,
St. Louis MO 63117
314-252-8331
www.isesstl.com
ISES-St. Louis is the local chapter of the International Special Events Society. It is devoted to educating event planners and promoting the growth of the profession. Members benefit from industry discounts, monthly educational programs and speakers, networking, venue tours, award programs and brand promotion opportunities.

Meeting Professionals International
3030 Lyndon B.
Johnson Freeway,
Suite 1700,
Dallas TX 75234
972-702-3000
www.mpiweb.org
MPI strives to promote member success through networking and education. It offers professional development, industry certification opportunities, career information, research, events and publications to help members connect with each other and advance their organizations.

Missouri Restaurant Association
1810 Craig Road,
Suite 225,
St. Louis MO 63146
877-413-7029
www.morestaurants.org
MRA offers its members networking and social opportunities; education and training services; access to product and service discounts; property/casualty and health insurance programs; industry news and information; and a voice in legislative efforts related to Missouri food service and hospitality.

Professional Convention Management Association
35 E. Wacker Drive,
Chicago IL 60601
877-827-7262
www.pcma.org
PCMA represents convention and meeting industry members around the globe. It promotes the value of professional convention management, and offers members ongoing educational opportunities, industry news, publications, and networking opportunities. Its Education Foundation encourages professional development via grants for scholarships, educational programming and industry research.

St. Louis Area Hotel Association
6590-B Scanlan Ave.,
St. Louis MO 63139
314-781-5112
www.stlhotels.com
SLAHA fosters networking among member hotel properties in the greater St. Louis area. Its membership includes allied companies offering products and services in support of hotels and their guests. The association fosters communication, education and legislative action among members. It provides legislative representation on issues important to the tourism and lodging industries, and promotes visitor and convention business in St. Louis.

St. Louis Institute for Association Leadership
314-416-2250
www.stial.org
STIAL aims to strengthen association leaders through education and collaboration. Members benefit from events, networking, career information, professional development, member forums, job referrals, certification preparation, research, shared expertise and other resources to help them better serve their clients.

Thank you to Hospitality SLUnited’s restaurant partners who showcased their food and beverages at the April 18 event:

Best Steak House, 516 N. Grand, http://beststeakstl.com

Dooley’s Beef ‘n Brew House, 601 N. Grand,
www.dooleysbeefnbrewhouse.com

Field House Pub & Grill, 510 Theresa Ave., http://fieldhousestl.com

Fountain on Locust, 3037 Locust, www.fountainonlocust.com

Nadoz Café, 3701 Lindell Blvd., www.nadozcafe.com

Pappy’s Smoke House, 3106 Olive St., http://pappyssmokehouse.com

Triumph Grill, 3419 Olive St., http://triumphgrill.com

Urban Chestnut Brewing Co., 3229 Washington Ave.,
http://urbanchestnut.com

Vito’s Sicilian Pizzeria & Ristorante, 3515 Lindell, www.vitosstl.com

Don’t forget to connect with other hospitality-related associations offering key member services:

ASAE/Center for Association Leadership, www.asaecenter.org

Chefs de Cuisine Association of St. Louis,
www.acfchefsdecuisinestlouis.org

Club Managers Association of America, www.cmaa.org

Destination Marketing Association International,
www.destinationmarketing.org

Missouri Hotel and Lodging Association, www.lodgingmissouri.com

National Association of Catering Executives, www.nace.net

Society of Government Meeting Professionals, www.sgmp.org

St. Louis Attractions Association, www.stlattractions.org

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It is important for the hotel industry to understand the wants and needs of its guests. As one group grows out of its twenties and a new generation comes in, a new market will be created for businesses –- but that doesn’t mean those other markets are gone forever. The hotel industry caters to many different markets, including the younger generation, parents traveling with children, retirees and traveling business professionals. As a design team, it is important for us to understand who is traveling and for what reason. We asked people from these different groups to share their expectations of hotels in regard to the needs and wants of their evolving culture.

Room
A hotel room should be a guest’s home away from home, a place where he or she feels comfortable and safe to sleep, eat, work and relax. When we asked “twenty-somethings” how they use a room, it provoked responses centered on the bare necessities: sleep and shower. Retirees preferred more furniture and spacious accommodations, as they spend more time in their rooms. This is the group that wants to feel like they are on vacation but still feel as comfortable as they do in their own homes. Business professionals use a hotel room as a living and working space. For business travelers, knowing that they are able to come back to a clean, fresh room is all they need. For parents of young children, the room is in constant use – kids need to take naps during the day, and the room becomes a hangout for the family. A spacious room is a must so people aren’t tripping over one another.

Designer’s perspective: The majority of categories preferred bold room colors to neutral décor, and comfortable beds and linens were a priority for all. Although most had only stayed in guest rooms with carpet, everyone stated that they felt carpet to be unsanitary. Hard surfaces in guest rooms are not the norm for the Midwest, but they are becoming preferred for this reason.

Amenities
The amenities that were most requested were free breakfast and free Wi-Fi. Swimming pools were important among all groups except young adult travelers. The business professionals said they were on the go, and because their schedules were filled with seminars, conventions, and meetings, a nice fitness center and restaurant were important to help them wind down and relax. A nice lobby creates an atmosphere for gathering with friends, and for families, it becomes a spacious getaway outside their rooms. These insights revealed that with each stage in a traveler’s life come different needs and wants.

Designer’s perspective: No longer is the lobby just a place to check in to your hotel. It now serves as a multifunctional space. Hotel brand standards have created lobbies that encourage guests to feel comfortable and welcome. Lobby and beverage service is being offered for more social engagements. Transforming the lobby from a coffee shop in the day to a lounge in the evening is starting to become common. Business centers are becoming a feature in lobbies instead of being located in rooms nearby.

Guests want hotels to take lobby design to a level that holds their attention and provides a variety of amenities to keep them from having to venture out. They want hotels to provide interesting coffee and specialty shops as well as casual and fine dining restaurants. This cowboy chic restaurant will be all they talk about when they return home.

Technology at your service
We asked each of our groups how they would like to see technology used in their hotel experiences. The majority of people like to be personally greeted and helped with the check-in process, where they can also ask questions. A lobby kiosk or computer station to get boarding passes is requested more often than the kiosk check-in system. More travelers like being able to use their smart phones as keys to their rooms.

Designer’s perspective: Furniture with multifunctional purposes is becoming more desirable, such as tables with outlets and booths with their own television screens. Incorporating electronic directories that allow guests to see where they are, where their next meeting is and where social events are taking place is a convenience. But it should not replace the concierge or the front desk customer service experience.

These insights reveal that there are as many similarities as there are differences among generations when it comes to selecting hotels. Different hotel brands have a variety of design standards and amenities. Each hotel also has its own target market, depending on location, size and amenities. While hotel owners and managers should keep abreast of demographic trends, they also should keep in mind the guest’s experience, and all five senses – smell, touch, taste, sight and sound – when employing colors, textures, lighting, furniture and technology. As a meeting planner, you may want to suggest some design elements of your own.

MM&E

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“If anything can go wrong, it will.” Murphy’s Law could have been written by a trade show manager.

The best way to thwart disaster is to plan your event following the Boy Scout motto “Be Prepared.” Be ready not only for the booth and the things that could go wrong with it, but also for the people that are going to staff it. Without happy booth staffers, the exhibit booth is just an expensive structure with no life in it.

A well stocked trade show supply kit is as crucial to your success as a well designed exhibit. The focus of the staff should be on potential customers. Running around trying to find office supplies, extension cords or an aspirin to cure the hangover from the opening reception the night before is a waste of time.

A trade show toolkit will always be a work in progress. Start out with a basic kit of the things that I will list here. You will learn what will need to be added after each event. Whenever you are at an event and think “I wish I had brought a ______,” write it on a Post-It note and add it to the current toolkit as a reminder. A well prepared toolkit is one that is assembled ahead of time and not the day before you ship.

The basics may seem like a given, but they are often overlooked. Usually you can find these items at a business center in the hotel or conference center. But chances are they are preying upon your panic and up charging the item by 200%.

Chances are you may not have thought about including these things because they are so basic.

Make sure you have pads of paper, post-it notes, pens that are not give-aways, business cards and business card holders, stapler, staple remover, paper clips, rubber bands, calculator and highlighters. Do not forget scissors and box cutters trying to open boxes by peeling back the tape can take forever and wreak havoc on neatly manicured nails. And shaking hands throughout the event with a newly bleeding paper cut can be painful, not to mention unsightly.

This brings up the personal items that are a must in every trade show toolkit. Often we assume that the staff will remember to pack these things in their suitcases. Chances are they are packing the night before the event, the most forgotten but most needed items are usually left out of suitcases.

A first aid kit and mini medicine cabinet are essential. Trade shows and conferences have a lot of socializing and entertaining that go along with them. Drinks tend to flow, especially if there is an open bar, and events usually go late into the night. Dealing with jet lag, different time zones, overstimulation of a show floor and being in a new city can really start to affect the body. Aspirin and ibuprofen are a must, as well as Tums and cold / allergy medicine. The circulated air in planes, hotel rooms and conference rooms often activates cold and allergy symptoms. Throat lozenges are a must after talking all day with prospective customers. Don’t forget eye drops and of course mints to keep everyone’s breath fresh throughout the day. Band-Aids of all sizes are essential. For the previously mentioned bleeding paper cuts and blisters on the feet from standing and walking in dress shoes all day.

It is beneficial to also add granola bars and nuts or dried fruit to the kit to keep your energy up during long exhibit hours. Include some bottles of water; this can run up to $5 a bottle on the show site. An essential to my tool kit are tea bags, coffee singles and powdered creamer. It is sometimes easier to get hot water from a hotel than a decent cup of coffee.

With everyone carrying smart phones with cameras, it may seem silly to add a disposable camera to the toolkit. However, this will ensure that the pictures taken for business reasons and exhibit damage documentation do not get mixed up with the ones from the parties the night before. And it will keep the images in a central location.

Since this is a toolkit, we have to make sure there are tools in it. The basic toolkit will have a screwdriver, pliers, allen wrenches and hammer. Also include extra extension cords, fabric steamer, sewing kit, glass cleaner and paper towels. A Tide laundry pen is also essential for preventing stains on your tablecloths or fabric display, as well as for the messy eater staffing the booth. Also add a packet of baby wipes, and hand sanitizer.

Some other uncommon supplies that are often overlooked are Velcro strips, Velcro sticky dots, double sided tape and safety pins. As we all know, the world is held together with duct tape. Include duct tape in colors that match your exhibit. Repairs can be made in a pinch and not be an eyesore.

The last category of must-haves includes adaptors. Most exhibits use computers, monitors, cell phones and iPads. Often the wires, cables and adaptors are packed with the electronics. But it is good to have backup adaptors in a separate place.

Also make sure you have a thumb drive with a copy of your graphics on it. Include a researched list of vendors in that area who will be able to come to your rescue if graphics or exhibit components are missing or damaged during shipping or set-up.

Keep in mind these are suggestions from my experiences on the show floor. Your toolkit may be different depending on your booth and needs of your staff. This is a good list of the basics; as I mentioned, over time, you will discover other items you may need.

It is easy to put off replenishing the kit after every event. But waiting until last minute will mean some things may get forgotten in the mad rush of travel arrangements and booth preparations. It is important to check the toolkit after each event so you can replenish any used items, or add items you left out. This will allow you to be prepared for the next event.

While it may take some time to collect all of these items and get them ready for shipment, it could be that one item that was easily available that will be instrumental to the success and success of your event.

MM&E

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A recent multi-million-dollar renovation has completely transformed the Renaissance St. Louis Airport Hotel. The new décor draws its inspiration from St. Louis architecture and attractions, especially the Gateway Arch and the nearby airport. In fact, the Renaissance is the only airport hotel in St. Louis with a AAA Four Diamond rating. A complimentary shuttle is available for travelers heading to and from the airport.

Located adjacent to the lobby, the award-winning Norah’s Crafted Food & Spirits offers contemporary farm-to-table dining experiences that highlight the tastes of St. Louis and the Midwest Region. Serving breakfast, lunch, and dinner, Norah’s transforms daily from a sleek and efficient breakfast buffet to a trendy postmodern lounge bar, while doubling as an elegant fine dining experience amid subtle lighting and decorative elements. A work of art itself, the bar features an extensive wine list, unique cocktail creations, and 60 bottled beers (eight on tap) including five local brews, changed seasonally.

Hotel guests enjoy the 393 newly redesigned guest rooms and suites, plus amenities such as an indoor pool and whirlpool, as well as an outdoor pool area for summer enjoyment. The airport location is ideal for travelers, yet it is still just minutes from downtown St. Louis and area attractions such as the Gateway Arch, St. Louis Zoo, and City Museum.

Guests of the Renaissance Club Level enjoy superior accommodations and enhanced amenities including complimentary continental breakfast and evening hors d’oeuvres. High-speed Internet access is offered in all meeting rooms and wireless Internet is available in the hotel lobby, lounge, and restaurant. A convenient Business Center and Audio Visual Specialists are on site.

A professional Event Management Team provides comprehensive support for meeting planners – everything from menu creation to memorable themed programs. Planners can choose from 32 meeting rooms, including nine boardrooms with modern décor and advanced technological capabilities. In addition, the extraordinary 11,424 sq. ft. Grand Concourse Ballroom and two top floor ballrooms make private events of any size a memorable occasion.

MM&E

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While meetings and events play an integral role in fulfilling the mission and purpose of the sponsoring organization, they can also be a risky business. Often, the key to limiting an organization’s liability is to identify which types of risk may be present and then to focus on the best techniques to manage those risks. This first of a two part series will address identifying the types of risk and liability.

There are three main areas of liability: tort, contract and statutory liability.

Tort Liability

A tort is a wrong against another. Most tort liability claims arise from negligence. Negligence is the necessary element which must be established in many liability claims. Negligence has four elements: duty, breach, cause, and damages.

Let’s explore how negligence might apply in connection with a conference. Let’s say the electrical cords and cables from an LCD projector in a breakout room were not taped to the floor. During her presentation, a speaker trips on the cords and injures her knee. The speaker sues the organization for her injuries.

In determining whether negligence, a court would look at each element noted above. First, the organization had a duty of care to provide a safe environment for its conference. Second, the organization breached this duty of care when it created an unsafe condition by not ensuring that the cords were properly secured. Third, the cords not being secured caused the speaker to fall. And finally, the speaker suffered damages as result of her fall – namely, medical bills.

As you can see with this simple example, negligence claims are fairly easy to establish. In essence, negligence can be shown when something is done wrong or someone forgets to do something.

Negligence, on the part of the food provider, is often the cause of claims for food borne illnesses. Often, the method by which the food is prepared or stored may allow bacteria to grow giving rise to a food borne illness. Given that food service providers must adhere to strict guidelines from their local health department, failure to abide by these guidelines will be sufficient to establish a claim for damages due to negligence.

In addition to claims of negligence, meeting professionals should also focus on liquor claims which may arise against both the liquor license holder which is serving the alcohol and the social host (group) which is sponsoring the event. Liquor license holders are subject to state licensing laws and, in the case of a license holder serving someone too much to drink and the person causes injury to another, most states hold the license holder automatically liable under its dram shop laws. For social hosts (non liquor license holders), liability may exist in states in which courts have adopted social host liability. There are currently 32 states which recognize social host liability. For a complete list of such states, visit the Mothers Against Drunk Driving web site at www.madd.org.

One other source of potential liability under tort law is claims for injuries as a result of recreational activities such as a 5K fun run at the conference. Since there is a risk that the participants may injure him/herself during the run, the organization must focus on this risk and put proper precautions in place.

Contract Liability

Organizations can also be subject to liability via contracts. Such liability can be present in facility contracts such as those with hotels and convention centers and in vendor contracts such as audio-visual, decorator, speakers, and entertainers.

Meeting professionals should beware of clauses in contracts which impose liability on the organization. Examples of such clauses include “assumes responsibility for” or “shall be liable for”. When managers see these clauses, they must ask themselves whether their organization is prepared to accept such liability. If they are, proper precautions should be put in place to ensure any liability is minimized. If they are not, these clauses should be deleted from the contract.

Statutory Liability

Federal and state laws along with city and county ordinances can impose additional liability for religious organizations in connection with their meetings and events.

Among the notable federal laws which could impose liability to the organization are the Americans with Disabilities Act and the Copyright Act.

Title III of the Americans with Disabilities Act (“ADA”) requires organizations to provide equal access to goods and services to persons with disabilities. Such compliance requires the organization to not only ensure that the facilities it contracts with for use of its meetings are ADA compliance but also to ensure that its programming is accessible to persons with both physical and communication disabilities. In the case of a hearing impaired individual, ADA compliance can mean providing a sign language interpreter in connection with speakers. In the case of a vision impaired individual, compliance may mean providing the speaker’s handouts in Braille. Failure to comply with ADA can subject the organization to liability imposed on it by the U.S. Department of Justice.

The Copyright Act requires the organization to comply with its use of original works of authorship including music. Organizations are required to secure the appropriate license from a performing rights society (such as BMI or ASCAP) except for music played during a religious service.
Organizations which fail to comply with the Copyright Act could be held liable for monetary damages to the copyright owner.

Conclusion

Hopefully this summary of risks and types of liability associated with meetings and events has raised your awareness of these areas of concern. In the second part of this series, we will focus on the techniques for eliminating and managing the potential for liability.

MM&E

Barbara Dunn is an attorney and partner with the law firm of Howe & Hutton, Ltd. She can be reached at bfd@howehutton.com or (636) 256-3351.

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